"For some time now we have been trying to give our business process management (BPM) at Kazakhtelecom some fresh momentum," says Wladimir Tarasov, head of the center for business process management at DIS, the company's IT management organization. Kazakhstan's biggest telecommunications provider has tried out many BPM tools, starting with Casewise and including everything from ARIS to Oracle BPM. In spite of this, only IT uses BPM tools, not the company's business users. It should be the other way around. It was precisely this wish – for the installed BPM tool to be used as well – that was behind the current BPM project mounted by the IT management organization of Kazakhtelecom. For this purpose, managers decided to implement Metasonic® Suite, a product that proved to be "lean" and very efficient to use.