Tesat-Spacecom GmbH & Co. KG in Backnang, Germany, manufactures equipment for the satellite communications industry worldwide. To guarantee a high level of schedule compliance, they needed to introduce an efficient, customized business process management system that would bring transparency and flexibility to their management and order fulfillment processes.
Efficient process management is extremely important for a business like Tesat-Spacecom. As an internationally renowned manufacturer in the satellite communications field, it needs to know where all production-relevant parts are located at all times. It‘s too late to perform an acid test once the satellite has gone into space. Better that the components be tested during the production process – the way they do it at Tesat in Backnang. Due to the expansion of the satellite communications market, the company has experienced considerable growth and now must produce parts in greater numbers and in less time. Meanwhile, in the "Active Devices" product area, there are four testing departments that deal with satellite communications projects. At any given time, about 700 partial systems are undergoing a test run somewhere. The high cost of coordinating these projects created a need for an integrated and comprehensive solution. For example, until now whenever unscheduled delays occurred in the project flow, all the schedules had to be revised. Delays in parts deliveries or shipments would bring projects to a standstill.
The new solution was not to be limited to the testing departments, but also made available to the project managers of other business units and to the production department.
A CLEAR GOAL: FAST PROCESS EFFICIENCY
With the overriding goal of identifying media and communications breakdowns in the testing departments across departmental boundaries and achieving a high level of transparency and flexibility in order management and fulfillment, Tesat together with in-integrierte informationssysteme GmbH (IN-GmbH) introduced a business process management system (BPM system) based on Metasonic® Suite in less than a year.
The bridge analysis developed by IN-GmbH was intended to provide clarity about the existing potential for optimization. To achieve this, a prototype was presented within a few months using the subject-oriented method on which Metasonic® Suite is based. Meanwhile, communication among employees was a central focus. Thus the users were immediately involved in the further enhancement of the solution. "Given the easy-to-operate user interface, Tesat employees were able to contribute their ideas continuously and validate them in interactive tests", says the IN-GmbH project manager. "We were even able to implement subsequent requirements with no problem." New functions were defined and organized on a continual basis through in-depth joint discussions. The efficient procedure made it possible to adhere scrupulously to the timetable throughout the project.
Employees and customers alike now benefit from simpler, faster and seamlessly documented project processing. The new Tesat S-BPM system is based on the globally unique method of subject-oriented business process management. All workflows are precisely defined and, above all, documented. At the push of a button, it can now be determined with certainty where production-relevant devices are located, what stage the individual test runs have reached, and how the schedule compliance situation is looking. Another plus is the new solution‘s high level of acceptance among Tesat employees. They now see communications-oriented process management as an aid in their everyday work, by which they can create their own business applications, implement them directly and modify them on the fly. Pending decisions can now be made a whole lot faster. That means the final outcome of a project is reached more quickly.
Tesat-Spacecom GmbH & Co. KG
Tesat-Spacecom is closely tied to the 100-year industrial history of Telefunken. Today, Tesat-Spacecom is a wholly-owned, independently-operated company of EADS Astrium GmbH. The company, based in Backnang, Germany, has manufactured equipment for the satellite communications industry for over four decades. As a global market leader, Tesat-Spacecom was the first to establish a high bit rate laser connection between two LEO satellites (EU-US) and between an earth station in Hawaii and a satellite in space. Tesat-Spacecom in Backnang earned €200 million in revenue in 2010 and has 1100 employees.